Hi All,
I've got a client that's running into an intermittent crashing problem with InDesign. Ordinarily "intermittent" points to hardware, but we wanted to rule out bad software first, especially as InDesign is the ONLY application that's crashing on this system. The crashing doesn't seem to correspond to any given task that's executed within InDesign either. This is an iMac 2.5 GHz Intel Core i5 (mid 2011 model), 8 GB of RAM. Original this iMac was running Snow Leopard with InDesign CS5 (7.0.4), and crashing fequently then. For numerous reasons including the crashing we did an erase and install of the OS, this time installing 10.8.2, and a fresh install of CS5 and ran all updates from Adobe (to 7.0.4), and then ran a Disk Permissions repair (we have not updated to 10.8.3 due to reports I've seen of more crashing with InDesign CS5). Fonts and InDesign application support files from ~/Library were migrated over manually, but no other user data. The crashing occurs within two user accounts on this fresh OS (one of which was created to troubleshoot with as a clean environment) so isn't likely user account related but due to fonts that may not be confirmed. Being that it's intermittent it's been quite hard to track down. Linotype Font Explorer is installed on this system and I have just now disabled the font activation plugins in case that is part of the problem here; haven't had a chance yet to let the system run without those to see if the problem is resolved. Two recent crash logs (below) show different activity causing the crash (I've included thread 0 only, but can post more if requested; my experience has been that thread 0 will usually give you what you need, but given that we're seeing different cuases here I'm at a loss). We have tried fresh RAM in the system in case this was related to bad memory, and that made no difference. Font caches for both applications and the OS have been cleared and fonts showing any missing printer font files have been disabled. Any help would be greatly apprecaited.
Many thanks,
Mike
Log 1:
Process: Adobe InDesign CS5 [11565]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [238]
User ID: 501
Date/Time: 2013-05-02 12:45:38.327 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
VM Regions Near 0x4:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.InDesign.Links 0x11da9cfd 0x11d39000 + 462077
1 com.adobe.InDesign.Links 0x11dad857 0x11d39000 + 477271
2 com.adobe.InDesign.Links 0x11dabcc0 0x11d39000 + 470208
3 com.adobe.InDesign.Links 0x11da96b9 0x11d39000 + 460473
4 DataBaseLib.dylib 0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5 ObjectModelLib.dylib 0x01063b80 0x1038000 + 179072
6 ObjectModelLib.dylib 0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7 DataBaseLib.dylib 0x010ce158 0x10c9000 + 20824
8 com.adobe.InDesign.Links 0x11d7b093 0x11d39000 + 270483
9 com.adobe.InDesign.Links 0x11d7d991 0x11d39000 + 280977
10 com.adobe.InDesign.Links 0x11d8ee5a 0x11d39000 + 351834
11 com.adobe.InDesign.Links 0x11d9f17f 0x11d39000 + 418175
12 com.adobe.InDesign.Links 0x11da016e 0x11d39000 + 422254
13 com.adobe.InDesign.Links 0x11d78258 0x11d39000 + 258648
14 com.adobe.InDesign.Links 0x11e05bbc GetPlugIn + 191420
15 com.adobe.InDesign.Links 0x11e05836 GetPlugIn + 190518
16 com.adobe.InDesign.Document Framework 0x0d937a85 0xd936000 + 6789
17 com.adobe.InDesign.Document Framework 0x0d937b75 0xd936000 + 7029
18 com.adobe.InDesign.AppFramework 0x0bbb60ed GetPlugIn + 201661
19 com.adobe.InDesign.Links 0x11d71025 0x11d39000 + 229413
20 com.adobe.InDesign.Links 0x11d70d6c 0x11d39000 + 228716
21 ObjectModelLib.dylib 0x01062640 0x1038000 + 173632
22 ObjectModelLib.dylib 0x010651bb 0x1038000 + 184763
23 com.adobe.InDesign.Document Framework 0x0d9d0ed0 0xd936000 + 634576
24 com.adobe.InDesign.Links 0x11dc53f8 0x11d39000 + 574456
25 com.adobe.InDesign.Document Framework 0x0d937a85 0xd936000 + 6789
26 com.adobe.InDesign.Document Framework 0x0d937b75 0xd936000 + 7029
27 com.adobe.InDesign.AppFramework 0x0bbb60ed GetPlugIn + 201661
28 PublicLib.dylib 0x01161d6c UIDList::ReadWrite(IPMStream*, UIDList::EXferType) + 204
29 PublicLib.dylib 0x01161f50 UIDList::ReadWriteXferReference(IPMStream*) + 32
30 com.adobe.InDesign.Links 0x11db2d49 0x11d39000 + 499017
31 ObjectModelLib.dylib 0x01062640 0x1038000 + 173632
32 ObjectModelLib.dylib 0x01065ab5 0x1038000 + 187061
33 com.adobe.InDesign.Document Framework 0x0d9d13ec 0xd936000 + 635884
34 com.adobe.InDesign.Document Framework 0x0d9d0c1e 0xd936000 + 633886
35 com.adobe.InDesign.Generic Page Item 0x117a0a86 GetPlugIn + 149142
36 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
37 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
38 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
39 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
40 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
41 com.adobe.InDesign.Document Framework 0x0d952c6d 0xd936000 + 117869
42 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
43 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
44 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
45 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
46 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
47 PublicLib.dylib 0x01163cd1 CompoundSequenceCmd::Do() + 369
48 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
49 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
50 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
51 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
52 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
53 com.adobe.InDesign.AppFramework 0x0bb83bef 0xbb60000 + 146415
54 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
55 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
56 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
57 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
58 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
59 com.adobe.InDesign.AppFramework 0x0bb83bef 0xbb60000 + 146415
60 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
61 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
62 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
63 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
64 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
65 com.adobe.InDesign.Widgets 0x0e99304b GetPlugIn + 211323
66 com.adobe.InDesign.Widgets 0x0e996386 GetPlugIn + 224438
67 com.adobe.InDesign.Widgets 0x0e995fc0 GetPlugIn + 223472
68 PublicLib.dylib 0x0117982b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219
69 com.adobe.InDesign.Application UI 0x0d3d1ff4 0xd3af000 + 143348
70 com.adobe.InDesign.Application UI 0x0d3d2f05 0xd3af000 + 147205
71 com.adobe.InDesign.Application UI 0x0d3d0abc 0xd3af000 + 137916
72 com.adobe.InDesign.Application UI 0x0d433632 GetPlugIn + 217730
73 com.adobe.InDesign.Actions 0x13d30de3 GetPlugIn + 11699
74 com.adobe.InDesign.Actions 0x13d1eccc 0x13d1d000 + 7372
75 WidgetBinLib.dylib 0x02880334 MDefaultEH::KeyboardShortcut(IEvent*) + 484
76 WidgetBinLib.dylib 0x0287fb34 CDefaultEH::KeyDown(IEvent*) + 148
77 WidgetBinLib.dylib 0x02880133 MDefaultEH::KeyDown(IEvent*) + 163
78 PublicLib.dylib 0x01184bee CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222
79 PublicLib.dylib 0x011846a8 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24
80 com.adobe.InDesign.Application UI 0x0d446b99 GetPlugIn + 296937
81 com.adobe.InDesign.Application UI 0x0d4445dc GetPlugIn + 287276
82 com.apple.HIToolbox 0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
83 com.apple.HIToolbox 0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
84 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
85 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
86 com.apple.HIToolbox 0x998178b2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2392
87 com.apple.HIToolbox 0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
88 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
89 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
90 com.apple.HIToolbox 0x997d9077 SendTSMEvent + 75
91 com.apple.HIToolbox 0x997d8b0b SendUnicodeTextAEToUnicodeDoc + 745
92 com.apple.HIToolbox 0x997d8704 TSMKeyEvent + 980
93 com.apple.HIToolbox 0x998281e5 TSMProcessRawKeyEvent + 3102
94 com.apple.HIToolbox 0x99868ec5 HandleCompatibilityKeyEvent + 323
95 com.apple.HIToolbox 0x997e0aba HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7318
96 com.apple.HIToolbox 0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
97 com.apple.HIToolbox 0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
98 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
99 com.apple.HIToolbox 0x997e37ca SendEventToEventTargetWithOptions + 94
100 com.apple.HIToolbox 0x9981738c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1074
101 com.apple.HIToolbox 0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
102 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
103 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
104 com.adobe.InDesign.AppFramework 0x0bb62fd5 0xbb60000 + 12245
105 com.adobe.InDesign.AppFramework 0x0bb884fa GetPlugIn + 14282
106 com.adobe.InDesign 0x0000288b main + 187
107 com.adobe.InDesign 0x000027a6 start + 54
Log 2:
Process: Adobe InDesign CS5 [745]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [142]
User ID: 501
Date/Time: 2013-05-07 15:00:42.593 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.InDesign.Text 0x0ff26f59 GetPlugIn + 1072585
1 com.adobe.InDesign.Text 0x0ff2c0eb GetPlugIn + 1093467
2 com.adobe.InDesign.Text 0x0ff2c1ef GetPlugIn + 1093727
3 com.adobe.InDesign.Text 0x0ff2c2c7 GetPlugIn + 1093943
4 DataBaseLib.dylib 0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5 ObjectModelLib.dylib 0x01063b80 0x1038000 + 179072
6 ObjectModelLib.dylib 0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7 DataBaseLib.dylib 0x010ce158 0x10c9000 + 20824
8 com.adobe.InDesign.Text 0x0ff2e909 GetPlugIn + 1103737
9 com.adobe.InDesign.Text 0x1004932e GetPlugIn + 2261406
10 com.adobe.InDesign.Text 0x0fe3fcba GetPlugIn + 125738
11 com.adobe.InDesign.Text 0x0fe400ff GetPlugIn + 126831
12 com.adobe.InDesign.Text 0x0fec3876 GetPlugIn + 665318
13 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
14 com.adobe.InDesign.Utilities 0x0ce3baa3 0xce3a000 + 6819
15 com.adobe.InDesign.Utilities 0x0ce3bccc 0xce3a000 + 7372
16 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
17 com.adobe.InDesign.AppFramework 0x0bb6cf11 0xbb60000 + 53009
18 com.adobe.InDesign.AppFramework 0x0bb62f0e 0xbb60000 + 12046
19 com.adobe.InDesign.AppFramework 0x0bb884fa GetPlugIn + 14282
20 com.adobe.InDesign 0x0000288b main + 187
21 com.adobe.InDesign 0x000027a6 start + 54