Azurethefirst,
Did you ever get your bamboo create to work properly. I actually got the same kind of run around from wacom but wouldn't take no for an answer from them explaining that I only had these issues in connection to the use of my tablet. They too had me install the most current update for the software to run the tablet. Also I have turned off the click button on my pen (I don't have any use for it) and I also turned off all of the touch features to the tablet so I can only use its pen capabilities. This has seemed to fix the issues I have been having.
I probably called wacom 2 or 3 times but have seemed to get my issues resolved. Let me know how it has worked for you.